Tectonic Shifts to Transformational Growth: Evolving Role of L&D in the GenAI Era
About The Event
Held in Gurgaon, this exclusive roundtable, in association with People Matters, convened senior Talent Leaders from Tech Services, Global Capability Centers (GCCs), and the Technology sector to explore the theme: “Tectonic Shifts to Transformational Growth: Evolving Role of L&D in the GenAI Era.” The session offered a strategic platform to delve into how AI is reshaping talent development, learning ecosystems, and future workforce strategies.
Session Details
March 6, 2025 | Gurgaon
Key Takeaways from Round Table Gurgaon
- The session opened with a context-setting note from Krishna Kumar, Head of Marketing at Tekstac, who framed the conversation around a simple but important shift, viewing L&D not just as a support function, but as a business-critical driver of outcomes.
- As the discussion unfolded, leaders reflected on some of the most immediate disruptors facing L&D today—from persistent skill shortages and resistance to change, to the rapid acceleration of technology.
- In fact, several participants spoke about AI as an enabler of more inclusive, personalised, and learner-centric experiences, especially relevant in organisations where Gen Z forms a significant portion of the workforce.
- One L&D leader captured this sentiment well, noting that while there is still uncertainty around how to fully integrate AI into existing frameworks. There is broad acceptance that it is not something to resist, but something to evolve with.
- A recurring theme was the need to move beyond traditional notions of talent acquisition towards a sharper focus on skills acquisition. This shift is increasingly shaping how organisations think about workforce readiness, internal mobility, and long-term capability building. Leaders also highlighted how AI is already being applied in practical ways—from curating personalised learning pathways to experimenting with more advanced use cases like agentic AI to deliver learning in the flow of work.
- At the same time, the conversation remained grounded in outcomes. The importance of measuring ROI on learning investments, aligning capability development with business goals, and ensuring that learning translates into real performance impact was emphasized throughout.
- What stood out most was the openness in the room. Leaders acknowledged that while everyone is at a different stage in their AI journey, there is a collective willingness to experiment, adapt, and evolve.
