From Training to Transformation: Redefining Capability-Building in the era of Gen AI
About The Event
Tekstac partnered with People Matters for an engaging roundtable on the evolving role of Learning & Development in the age of AI. The session explored how organizations can move beyond traditional learning models to create adaptive, human-centered learning ecosystems.
The discussion brought together L&D leaders and practitioners to share insights on redefining success metrics, building AI literacy, and designing learning that’s both data-driven and deeply human.
Key Takeaways
- L&D must evolve from reactive responders to transformation architects.
- Learning needs to be personalised and adaptive.
- It’s time to adopt new success metrics, measuring capability shifts, confidence, and outcomes, not just completion rates.
- Building AI literacy across the workforce is essential for future readiness.
- The future of L&D lies in balancing technology with empathy using AI to enable, not replace human growth.
Session Details
Oct 9 2025 | Hyderabad
From Training to Transformation
A strong consensus emerged early: traditional training models are no longer enough. As businesses face constant disruption and shrinking skill lifecycles, L&D must evolve into a strategic function aligned to business outcomes.
This shift requires L&D teams to move beyond programs and build ecosystems that continuously enable performance and growth.
Navigating Workforce Complexity with GenAI
Leaders reflected on the realities organisations are dealing with today: skill redundancy, legacy system integration, and increasingly diverse workforce expectations.
Balancing experienced talent with new-age digital skills is no longer straightforward. In this context, GenAI is emerging as a key enabler, helping organisations design adaptive, continuous learning ecosystems that evolve with both business and people.
The idea of persona-based learning and AI adoption stood out as a practical and scalable way forward.
Personalisation at the Core
The discussion reinforced the need to move away from standardised, top-down learning models toward personalised, learner-centric experiences.
As one insight captured it, “Learning must meet people where they are—not where the program expects them to be.”
GenAI is accelerating this transition, enabling contextual, just-in-time learning without increasing complexity for L&D teams.
Redefining Learning Impact
Another critical shift discussed was around measurement. Traditional metrics like completion rates and training hours are no longer sufficient.
Leaders emphasised focusing on:
- Capability shifts in real work
- Confidence in decision-making
- Tangible business outcomes
In simple terms, learning must translate into performance.
AI Literacy and Continuous Learning Culture
With skills becoming obsolete faster than ever, building AI literacy across the workforce has become essential. But beyond tools, organisations must foster a culture of continuous learning.
As highlighted during the roundtable, “Learning agility isn’t just a skill; it’s a mindset.”
The ability to adapt, unlearn, and relearn will define workforce relevance in the GenAI era.
Voices from the Roundtable
Leaders at the roundtable echoed these shifts through their own experiences:
Harish Chandra Rodda, General Manager, Apollo Pharmacies, summarised the discussion clearly:
“GenAI is enhancing the ‘human’ in HR. The focus now is on moving from training to transformation—through personalised learning, outcome-driven metrics, and building AI literacy across the workforce.”
Vivekananda Kadukuntla, Learning & Development@Pega, reinforced the mindset shift required:
“The shift from training to transformation is essential. Our relevance depends on our ability to adapt, unlearn, and relearn—because learning agility is now a mindset.”
Keeping the Human at the Centre
Despite the strong focus on technology, one idea remained central: the future of learning must remain human-centric.
The most effective organisations will be those that balance AI-driven efficiency with empathy, creativity, and critical thinking. As one takeaway resonated across the room, “Soft skills are going to be the hard skills.”
A Collective Step Forward
The Hyderabad roundtable brought together diverse perspectives but aligned on a clear direction: capability-building must evolve into a continuous, AI-enabled, and business-aligned function.
