From Cost Efficiency to Capability Thinking 

A clear shift defined the conversations throughout the day. GCCs are no longer measured by cost efficiency alone; they are now expected to deliver innovation, agility, and business impact. 

Leaders discussed how organisations must move away from reactive hiring models and instead focus on building internal capability. 

Skills Over Roles: A Defining Shift 

One of the most talked about ideas at the summit was the move toward skills-first thinking. 

As highlighted during the sessions, skills are becoming the currency of talent strategy. Static job definitions are giving way to more fluid, capability-driven workforce structures that can adapt to rapid technological and business changes. 

This shift is especially relevant as AI and automation continue to reshape how work gets done across GCCs. 

Insights from the Stage 

Our team took part in some key sessions, and these are the takeaways they brought home: 

• Sri Jayesh Ranjan spoke about Hyderabad’s growing role as a hub for innovation-led GCCs.  

• Jaspreet Bindra shared perspectives on leveraging AI and navigating disruption.  

• Nousheen Khan highlighted how leadership mindsets and cultural agility are evolving alongside business transformation.  

• Anuradha Kumar and Brinda Batavia emphasised aligning talent strategy with global business needs.  

On the Ground: The Exhibitor Experience 

As exhibitors, we were part of the ongoing conversations throughout the day. 

The booth saw a steady flow of leaders; some exploring how to strengthen workforce capabilities, others looking at integrating AI into their learning and talent strategies. 

Many interactions began with broad questions but quickly became more focused around scalability, real-world application, and solving immediate capability gaps. 

It was a reminder that while the themes may be strategic, the challenges leaders face are very real and immediate. 

The conversations throughout the day reflected both the urgency and the opportunity ahead. 

And throughout the panels, discussions, or booth conversations, one thing resonated: the future of GCCs will be defined by how effectively they build, adapt, and scale talent.